How We Work
Clear expectations for every visit, from payment and access to our Care Guarantee.
KindKeepCo Care Guarantee
If we missed something included in your service, let us know within 24 hours and we'll make it right.
Estimates and Walkthroughs
Estimates and walkthroughs are free. Laura settles the scope and the price with you before any work begins, because no two spaces need quite the same visit. Services, availability and prices can vary.
Payment
We accept cash, debit and credit cards, and digital payment apps. Payment is due when the service is complete. Some packages have different arrangements, so just ask.
Cleaning Supplies
We bring the supplies needed for standard cleanings. If you prefer we use specific products, let us know when you request your quote. For organizing add-ons like a pantry or closet, labels and storage containers can be provided if requested.
Home Access
You don't need to be home. Many clients provide a key, garage code or door code. If you prefer to be home, that works too. We communicate clearly and respect your home's privacy.
Care of Your Home
We take great care of every home we clean. In the unlikely event something is damaged, let us know and we take responsibility. Kind Keep Co is insured.
Scheduling
We work Mon to Sat, 7am to 7pm. Accommodations may be requested for custom dates for holidays or special events.
Scope Notes
Deep cleanings include ceiling fans, fixtures and vents, but not high ceilings. Carpets are spot cleaned only; we can recommend a professional carpet cleaner. Storage room organizing includes shelving setup with no drilling. Exterior windows are cleaned only where accessible.
Questions about any policy? Call (310) 505-1184 or email kindkeepco@outlook.com. See also our FAQ, Privacy Policy and Terms & Conditions.